Support
Delivery and installation, questions while using the product, after-sales service. Email us and we'll reply in order, on business days.
teruva.official@gmail.com →Delivery and installation
- Order confirmationWe email you once payment is confirmed.
- DeliveryWithin 7–14 business days of order confirmation. Delivery and installation are free.
- InstallationFreestanding, on a level, well-ventilated indoor surface, with a 220 V outlet nearby.
Frequently asked questions
Can the upper and lower zones be set separately?
Yes. The two zones are controlled independently, so reds and whites can each be kept at the right temperature.
With a glass door, won't light or room temperature affect the wine?
The door is two layers of Low-E glass, which reduces the effect of outside temperature and UV light. Even so, we recommend a spot that isn't in direct sunlight for long periods.
Where can it be installed?
It's freestanding, so it doesn't have to be in the kitchen. A level floor, ventilation and a 220 V outlet are all it needs — living room, study, by the window.
How long does delivery take?
Within 7–14 business days of order confirmation. Delivery and installation are free.
How do exchanges and returns work?
Email customer service within 7 days of receiving the product. Exchanges and returns may be limited for products that show signs of use or were damaged after installation. Defective products are handled regardless of the period.
What is the warranty?
The warranty period and coverage are as stated in the warranty card included with the product.
After-sales service
Electrical part replacement and repairs are carried out through our authorized service center. Email us the following and we'll confirm a schedule once the request is logged.
- Your name and order number
- The symptom and when it started
- A photo or short video, if possible